uuok 1 Privacy Policy

uuok 1 is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to the uuok 1 website, mobile application, and all related digital services. This Policy describes our commitments and practices regarding the collection, processing, storage, and protection of users' personal information.

By using uuok 1's services, you agree to the terms set out in this Policy. Our overall Terms and Conditions should be read together with this Privacy Policy, as the two documents together form the basis of the relationship between you and us.

This Policy applies only to uuok 1's own services. We are not responsible for the privacy practices of third-party websites or platforms that may be linked from our services. In those cases, the relevant third party's own policy will apply.

uuok 1 collects various types of information from users, which is used to improve service quality and ensure account security. A breakdown of the information collected by category is provided below.

2.1 Identity Information

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• National ID or passport number (for KYC verification)
• Residential address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal details

2.4 Technical and Behavioral Information

• IP address and device information
• Browser type and operating system
• Gaming history and betting patterns
• Time spent on the site and list of pages visited
• Login date, time, and location

uuok 1 collects information from various sources. The main methods are described below.

3.1 Direct Collection

Information you voluntarily provide during registration, account verification, deposits, withdrawals, and support requests is collected directly. You are clearly informed about this collection on the relevant form.

3.2 Automatic Collection

When you use the uuok 1 website or app, some information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing behaviour, device information, and session-related data.

3.3 Third-Party Sources

Where necessary for identity verification or fraud prevention, information may be received from third parties such as identity verification agencies or payment processors. Such information is always received within the applicable legal framework.

uuok 1 uses the information collected for specific purposes. No information is used beyond the purposes described here.

• Account Management: Completing registration, verifying identity, and ensuring account security.
• Transaction Processing: Receiving deposits and processing withdrawals on time.
• Service Improvement: Making the gaming experience more suitable and identifying and resolving technical issues.
• Customer Support: Responding to your enquiries or resolving issues.
• Fraud Prevention: Detecting suspicious activity and protecting accounts from unauthorised access.
• Promotional Communications: Informing you about bonuses and offers according to your preferences — but only with your explicit consent.
• Responsible Gaming: Monitoring excessive spending patterns under the responsible gaming programme and providing assistance where needed.
• Legal Obligations: Maintaining records required under applicable law.

Your information is never sold to any third party. Your prior consent is always obtained before sharing information for marketing purposes.

uuok 1 may share your information with third parties in limited and specific circumstances. These cases are clearly stated below.

5.1 Service Provider Partners

Only the information necessary to operate the service is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology service providers. These partners manage information according to their own data protection policies and are not permitted to use it beyond our instructions.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a legal directive, court order, or investigation by a competent authority. In such cases, the disclosure is beyond uuok 1's control.

5.3 Fraud and Security

Information may be shared on a limited basis with specialist agencies for fraud prevention and cybersecurity purposes, but only the minimum necessary information is disclosed.

The uuok 1 website and app use cookies and similar technologies to improve service quality and personalise your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other preferences.
• Analytics Cookies: Used to understand which parts of the site are used most and where there is room for improvement.
• Marketing Cookies: Used to show relevant offers based on your gaming preferences — these are only active with your consent.

6.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the platform and may prevent you from logging in properly.

uuok 1 applies industry-standard technical and procedural measures to protect your information.

7.1 Technical Safeguards

• SSL/TLS encryption — all data transfers take place over secure connections
• Sensitive information is stored in encrypted form
• Regular security audits and vulnerability testing
• Two-factor verification (OTP) system
• Automated suspicious activity detection system

7.2 Procedural Safeguards

• Access to information is restricted to authorised staff only
• Regular data protection training for staff
• Procedures for prompt action and user notification in the event of a data breach

7.3 Retention Period

Your information is retained for as long as your account is active and for as long as required to meet applicable legal obligations after account closure. Information is not kept beyond the legal limit and is securely deleted after the specified period.

As a user of uuok 1, you have the following rights regarding your personal information. Contact our support team to exercise these rights.

8.1 Right of Access and Copy

You may ask at any time what information we hold about you and request a copy of that information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Supporting documents may be required for changes to identity verification records.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information if legal obligations exist.

8.4 Right to Restrict Processing

For specific reasons, you may request that processing of your information be temporarily restricted, such as while the accuracy of the information is in dispute.

8.5 Right to Withdraw Consent

You have the right to withdraw consent you have previously given for marketing communications or non-essential cookies at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

All casino and betting services at uuok 1 are for persons aged 21 or over only. We do not knowingly collect information from any minor or permit them to open an account.

Date of birth verification is mandatory at registration. Age is confirmed again during the account verification process. If a user is found to be under 21, the account is immediately suspended and the information collected is securely deleted.

Full details on age verification, self-exclusion, and setting play limits are available on the Responsible Gaming page.

uuok 1 reserves the right to amend or update this Privacy Policy as needed. Users will be notified appropriately before any significant change to the Policy takes effect.

Notification of changes will be given in the following ways:

• A notice displayed on the website
• A message sent to the registered email address
• A push notification within the app (where applicable)

Continuing to use the service after a revised policy is published will be taken as consent to the new policy. If you do not agree with the policy, you have the option to close your account.

The date of the most recent update to this Policy is noted at the top of the page. To learn more about us, read the About Us page.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. The uuok 1 support team is available 24/7 to respond in Bengali and English.

Visit our FAQ page for answers to common questions — it has detailed answers about privacy, payments, accounts, and gaming.